AirDroid Remote Support 1.1.1.0

Sand Studio – Freeware – Android iOS
out of 988 votes

Seamless Support at Your Fingertips with AirDroid Remote Support

Elena Angelini

12/31/2024

AirDroid Remote Support enables efficient device management and troubleshooting, making remote assistance intuitive and user-friendly.

AirDroid Remote Support is a comprehensive solution for remote assistance and streamlined management tasks. It provides a user-friendly method of offering remote support through features such as real-time screen sharing, voice calls, text messaging, tutorial gestures, AR camera, and more. It also supports unattended devices in large quantities and offers an intelligent remote monitoring and management option.

Supported Systems:

Customer Service End (support providers): Windows/Android/macOS/iOS
Client End (support receivers): Android/iOS

Quick Guide:

To initiate remote support, the Remote Support application must be installed on the device requiring assistance. Depending on your user type:

If you are a business user, you can request a free trial on the official website (https://www.airdroid.com/remote-support-software/) and follow the enterprise user’s guide to begin a remote support session.
If you are a personal user, install AirMirror on your device to provide support. Then, enter the provided 9-digit code to start your assistance session.

Key Features:

Unattended Mode: Facilitates troubleshooting for unattended devices in organizations.
Black Screen Mode: Darkens the remote device screen and displays maintenance prompts for enhanced privacy during sessions.
Real-time Screen Sharing
Remote Access: Requires consent for access.
Security Policy: Configure functions to bolster security measures.
AR Camera: Utilize AR instructions for efficient on-site issue resolution.
Voice Call
Voice and Text Message
File Transfer: Send necessary files through the chat interface for quick support.
Tutorial Gesture: Demonstrate on-screen gestures on the remote device to guide on-site personnel through operations.
Privacy Protection with Pause Anytime Feature: Safeguard privacy and data security effectively.
Secure Remote Access with 256-bit AES encryption.

Overview

AirDroid Remote Support is a Freeware software in the category System Utilities developed by Sand Studio.

The users of our client application UpdateStar have checked AirDroid Remote Support for updates 31 times during the last month.

The latest version of AirDroid Remote Support is 1.1.1.0, released on 03/14/2024. It was initially added to our database on 03/14/2024. The most prevalent version is 1.0.1.0, which is used by 100% of all installations.

AirDroid Remote Support runs on the following operating systems: Android/iOS.

Users of AirDroid Remote Support gave it a rating of 4 out of 5 stars.

Pros

The app allows remote control of Android devices from a computer, making it easy to troubleshoot and support users remotely.
Features like screen mirroring, file transfer, and remote camera access make it a versatile tool for tech support.
It is user-friendly and offers a simple setup process, making it accessible to users with varying technical abilities.
Offers real-time chat and voice call features for communication between the user and support staff.
The app is available on multiple platforms, including web browsers, making it convenient for support agents.

Cons

The free version has limitations, such as a time limit on remote control sessions and occasional ads.
Some users have reported connectivity issues or lag during screen mirroring sessions.
Requires a stable internet connection for seamless remote support, which may not be possible in all scenarios.
There are some concerns about data privacy and security since the app has access to sensitive device information.

FAQ

What is AirDroid Remote Support?

AirDroid Remote Support is a remote support tool developed by Sand Studio that allows IT professionals to remotely access and control Android devices for troubleshooting and assistance.

How does AirDroid Remote Support work?

AirDroid Remote Support works by establishing a secure connection between the support provider's computer and the Android device that needs assistance. This allows the support provider to view the device screen, transfer files, and troubleshoot issues remotely.

What features does AirDroid Remote Support offer?

AirDroid Remote Support offers features such as screen sharing, remote control of the device, file transfer capabilities, real-time chat with the device user, device diagnostics, and more.

Is AirDroid Remote Support secure?

Yes, AirDroid Remote Support prioritizes security and data protection. The connections are encrypted to ensure the safety of data being transmitted between the support provider and the Android device.

Can AirDroid Remote Support be used for personal devices?

While primarily aimed at IT professionals providing remote support, individuals can also use AirDroid Remote Support to access and control their own Android devices from a different location.

Is AirDroid Remote Support compatible with all Android devices?

AirDroid Remote Support is compatible with most Android devices running Android 5.0 or later. Some advanced features may require specific device capabilities.

How is billing handled for AirDroid Remote Support?

AirDroid Remote Support offers both monthly subscription plans and pay-per-session options for users. Users can choose the billing method that suits their needs.

Can multiple support providers collaborate on a single session with AirDroid Remote Support?

Yes, AirDroid Remote Support allows multiple support providers to join a session and collaborate in real-time to address complex issues or provide training.

Is technical training or certification required to use AirDroid Remote Support?

While technical training can be beneficial, no specific certification is required to use AirDroid Remote Support. The user interface is designed to be user-friendly for effective remote support.

Elena Angelini

I'm Elena, your go-to software reviewer at UpdateStar and tech enthusiast. Whether you're a user seeking the latest software titles or software news I've got you covered. When I'm not diving into the latest software, you can find me exploring nature trails, camping under the stars, or competing in online multiplayer games. My reviews are designed to be fun, engaging, and packed with all the details you need to make informed decisions.

Latest Reviews by Elena Angelini

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Installations

31 users of UpdateStar had AirDroid Remote Support installed last month.

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