AirDroid Remote Support is a comprehensive solution for remote assistance and streamlined management tasks. It provides a user-friendly method of offering remote support through features such as real-time screen sharing, voice calls, text messaging, tutorial gestures, AR camera, and more. It also supports unattended devices in large quantities and offers an intelligent remote monitoring and management option.
Supported Systems:
- Customer Service End (support providers): Windows/Android/macOS/iOS
- Client End (support receivers): Android/iOS
Quick Guide:
To initiate remote support, the Remote Support application must be installed on the device requiring assistance. Depending on your user type:
- If you are a business user, you can request a free trial on the official website (https://www.airdroid.com/remote-support-software/) and follow the enterprise user’s guide to begin a remote support session.
- If you are a personal user, install AirMirror on your device to provide support. Then, enter the provided 9-digit code to start your assistance session.
Key Features:
- Unattended Mode: Facilitates troubleshooting for unattended devices in organizations.
- Black Screen Mode: Darkens the remote device screen and displays maintenance prompts for enhanced privacy during sessions.
- Real-time Screen Sharing
- Remote Access: Requires consent for access.
- Security Policy: Configure functions to bolster security measures.
- AR Camera: Utilize AR instructions for efficient on-site issue resolution.
- Voice Call
- Voice and Text Message
- File Transfer: Send necessary files through the chat interface for quick support.
- Tutorial Gesture: Demonstrate on-screen gestures on the remote device to guide on-site personnel through operations.
- Privacy Protection with Pause Anytime Feature: Safeguard privacy and data security effectively.
- Secure Remote Access with 256-bit AES encryption.
Overview
AirDroid Remote Support is a Freeware software in the category System Utilities developed by Sand Studio.
The latest version of AirDroid Remote Support is 1.1.1.0, released on 03/14/2024. It was initially added to our database on 03/14/2024.
AirDroid Remote Support runs on the following operating systems: Android/iOS.
Users of AirDroid Remote Support gave it a rating of 4 out of 5 stars.
FAQ
What is AirDroid Remote Support?
AirDroid Remote Support is a remote support tool developed by Sand Studio that allows IT professionals to remotely access and control Android devices for troubleshooting and assistance.
How does AirDroid Remote Support work?
AirDroid Remote Support works by establishing a secure connection between the support provider's computer and the Android device that needs assistance. This allows the support provider to view the device screen, transfer files, and troubleshoot issues remotely.
What features does AirDroid Remote Support offer?
AirDroid Remote Support offers features such as screen sharing, remote control of the device, file transfer capabilities, real-time chat with the device user, device diagnostics, and more.
Is AirDroid Remote Support secure?
Yes, AirDroid Remote Support prioritizes security and data protection. The connections are encrypted to ensure the safety of data being transmitted between the support provider and the Android device.
Can AirDroid Remote Support be used for personal devices?
While primarily aimed at IT professionals providing remote support, individuals can also use AirDroid Remote Support to access and control their own Android devices from a different location.
Is AirDroid Remote Support compatible with all Android devices?
AirDroid Remote Support is compatible with most Android devices running Android 5.0 or later. Some advanced features may require specific device capabilities.
How is billing handled for AirDroid Remote Support?
AirDroid Remote Support offers both monthly subscription plans and pay-per-session options for users. Users can choose the billing method that suits their needs.
Can multiple support providers collaborate on a single session with AirDroid Remote Support?
Yes, AirDroid Remote Support allows multiple support providers to join a session and collaborate in real-time to address complex issues or provide training.
Is technical training or certification required to use AirDroid Remote Support?
While technical training can be beneficial, no specific certification is required to use AirDroid Remote Support. The user interface is designed to be user-friendly for effective remote support.
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